Return & Refund Policy

At Novalixe, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and fair return policy.

Returns

• We accept returns within 30 days of the delivery date.
• To be eligible for a return, items must be:
  • Unworn and unused
  • In original condition
  • With all original tags and packaging intact

Return Process

• To initiate a return, please contact our customer support at Contact@novalixe.com.
• Once your return request is approved, you will receive instructions and a return shipping label.

Refunds

• After we receive and inspect your returned item, we will notify you of the approval status.
• Approved refunds will be issued to your original payment method.
• Processing time for refunds is typically 5–10 business days after approval.

Return Shipping

• We offer free return shipping for all eligible orders.
• No additional return shipping costs will be charged to the customer.

Restocking Fees

• We do not charge any restocking fees.

Final Sale Items

• All items are eligible for return unless specifically marked as final sale (if applicable).

Damaged or Incorrect Items

• If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery so we can resolve the issue promptly.