FAQs
Frequently Asked Questions (FAQs)
1. Where is my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through the carrier’s website. If you do not receive tracking information within 2–3 business days, please contact us.
2. How long does shipping take?
- Processing time: 1–3 business days
- Delivery time: 5–8 business days
Total estimated delivery time: 6–11 business days
3. Do you offer free shipping?
Yes, we offer free shipping on all orders, with no minimum purchase required.
4. Can I return my order?
Yes. We accept returns within 30 days of delivery. Items must be unused, unworn, and in original packaging.
5. Is return shipping free?
Yes, we provide free return shipping for all eligible returns.
6. How do I request a refund?
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.
7. What if I received a damaged or wrong item?
If you receive a damaged or incorrect item, please contact us within 7 days of delivery so we can resolve the issue quickly.
8. Can I change or cancel my order?
Orders can only be modified or canceled within 12 hours of purchase, as processing begins quickly.
9. What payment methods do you accept?
We accept secure payment methods such as credit/debit cards and other supported payment gateways at checkout.
10. How can I contact customer support?
You can contact us anytime:
Email: Contact@novalixe.shop
Phone: +1 517-709-4728
Website: https://novalixe.shop